FREQUENT ASKED
- How about the leading time?
After get your payment, your package can be shipped from Shenzhen/China factory, the shipping time is about 1~3 weeks by air.
- Will the shipping be free?
No, but we will also give you a special shipping fee, within $30USD to most places of NA, EU and UK.
- Can I get the DDP(Delivered Duty Paid ) service?
Sure, the shipping fee already includes the DDP service, you don't care about the duty fee, just like you place an order locally.
- What's the restrictions of the shipping address?
Our 2 express vendors can ship to 135+ countries/regions, but not including India, Montenegro, Armenia, Nigeria, Colombia, South Africa, North Korea, Sudan, Syria, Hawaii, Palmañola, and County Antrim.
- Shipping Info Requirement
When you pay, please also let us know your below shipping info, thanks!
1. Address:
2. The recipient's name:
3. The recipient's phone:
4. Recipient email:
5. Company name (if have)
6. Post code(zip code):
If you live in Japan, please use the Japanese information.
If you live in South Korea, also need your Customs ID number and korean information.
If you live in Taiwan, also need your Customs ID number and Chinese information.
If you live in Brazil, also need your tax number (CPF), or corporate tax number (CNPJ).
- Why now version is easier to use compared to the Kickstarter version?
Please refer to the update document.
- Others
If you have any requirements or questions, please feel free to mail to sales@mangdang.net, thanks!